Refund policy

At Desmaria Love, it is very important to us that you are 100% satisfied with your purchase. Because our products are personal care items, we do not accept returns or exchanges once an order has shipped.

Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, email us right away at desmarialoveteam@gmail.com. Please include your order number, the email address on the order, and photos of the damaged items. We will make it right with a replacement or a refund. This applies to online purchases made at www.desmarialove.com.

Refund timing
Approved refunds are typically processed within 3-5 business days. You should see the credit within 7-10 business days after that, depending on your card issuer. Business days are Monday to Friday, excluding federal holidays.

Canceling an order
You may cancel an order within 24 hours of placing it, as long as it has not been packed or shipped, by emailing us. After 24 hours the order will proceed to ship.

Purchases made through retailers
Please contact the store you purchased from for any return or exchange. We are unable to process returns or exchanges for purchases made through a retailer.

Questions
Contact us anytime at desmarialoveteam@gmail.com.